Frequently asked Questions

Axis eDGE Rewards does its best to deliver your rewards to you on time. However, minor delays can occur from time to time. In case of a delay, you can check the status of order in the Order Status page after logging in to the website. In case there seems to be a problem with the delivery, you can also call our Customer Service Number at 1800-103-5577, 1800-209-5577 or write to us at edgerewards@axisbank.com. (You need to inform us within 30 days of date of redemption).

Axis eDGE Rewards sends you SMS’s and emails at every step of the dispatch and delivery process so you are kept informed. You can also track the status of your delivery by logging in to www.edgerewards.axisbank.com>My Transaction History

In case you haven’t received the Mobile & DTH recharges, Travel, Hotel & Movie bookings or Music downloads, you can visit www.edgerewards.axisbank.com>My Transaction History to resend the reward to yourself. Don’t forget to check that you Mobile Number and Email address with us are updated! In case you’re still facing a problem, you can call our Customer Service Number at 1800-103-5577 or 1800-209-5577 or write to us at edgerewards@axisbank.com to get further help. You need to inform us within 30 days of date of redemption.

Delivery will be made only at the registered address, and in case of e-Voucher, at the email ID registered with the bank. In case the member has changed his address recently, he would need to visit the nearest Axis Bank branch to request for a change in address. The same holds true in case a change has to be made in the email id registered with the bank.

No delivery will be made to P.O. Box addresses or to addresses outside India, unless otherwise explicitly mentioned in the catalogue.

Your e-vouchers will be delivered to your registered email ID. Store vouchers and physical products are location specific and would be delivered to the registered address.

You can have your rewards delivered only to addresses registered with Axis Bank. This includes communication addresses, email addresses and Mobile numbers. If you wish to update your communication / shipping address, you will need to visit the nearest Axis Bank branch with the relevant documents. To update your email address you can update it on Internet Banking, and to update Mobile Number, you can either visit your nearest branch, or an ATM.

Do note that even if you’ve provided an alternative email address at the time of registering for Axis eDGE Rewards, this does not impact the email address you’ve registered for Axis Bank Account, cards or loans. This address will be used only for communication regarding the program.Mobile & DTH recharges, Travel, Hotel & Movie bookings or Music downloads will continue to be sent on your bank registered email address.

No, you can only have the gift sent to your address. However, you can always send the gift forward once you’ve received it.

In case you’re facing a problem with redeeming points with Partner Brands, you can call our Customer Service Number at 1800-103-5577 or 1800-209-5577 or write to us at edgerewards@axisbank.com to get further help.

  • a. Online Rewards will be delivered to your bank registered email ID, instantly. In case of unforeseen delays,it will be delivered within a maximum of 24hours. If the Mobile & DTH recharges, Travel, Hotel & Movie bookings or Music downloads are not delivered in your mail box within 24 hours, please call our Customer Service Number at 1800-103-5577, 1800-209-5577. Instant e-Vouchers once redeemed cannot be cancelled.
  • b. Mobile & DTH recharges, Travel, Hotel & Movie bookings or Music downloads to be used abroad by NRI customers will be delivered within 3 working days
  • c. Gift vouchers will be delivered in 6 working days
  • d. All other products including multiple reward redemptions will be delivered in 9 working days for Metro* cities and in 9-13 working days for Non-Metro cities.

*Cities covered under metros: Delhi, Noida, Gurgaon including NCR region, Mumbai, Vashi, Thane, Chennai, Kolkata, Bengaluru, Pune, Hyderabad, Secunderabad, Ahmedabad, Chandigarh, Jaipur, Indore

In case you aren’t satisfied the quality of the reward you’ve received, or you believe that there has been damage in transit, you can call our Customer Service Number at 1800-103-5577 or 1800-209-5577 or write to us at edgerewards@axisbank.com. You will need to quote your transaction ID, which is available on www.edgerewards.axisbank.com>My Transaction History. You also need to keep all the packing material etc intact for scrutiny. You will need to register this complaint within 3 days of receipt.

Pin Code Serviceability check provides an indicative delivery schedule of the rewards redeemed. The number of days displayed to deliver the rewards redeemed are approximate timelines based on delivery schedules of courier companies.

At the time of redemption, you can check the indicative delivery TAT of the rewards redeemed and to be delivered.

Here is a step-by-step guide for Pin Code Serviceability check option:

  • a. Select the reward from the reward store and click on ‘Redeem Now’ button
  • b. Enter the PIN code in the ‘Check Availability’ tab and click on Check.
  • c. You will get to know the information on indicative delivery schedule based on your PIN code.

Recharges & Bookings is a new segment introduced on Axis eDGE Rewards website. We now offer real time redemptions online across 6 categories. You can now book flight tickets, make hotel reservations, buy movie tickets, download music, recharge your mobile and DTH services and also pay mobile bills instantly using your Axis eDGE Reward points.

The minimum points requirement for redemption is 300, as the first redemption of 450 points will take your account balance to less than 300, the system will not allow the second redemption of 200 points to go through. You can redeem only one product in this case.

As you will be redeeming a product under the ‘Recharges & Bookings’ store using your Axis eDGE Reward points, there will be no additional charges. All applicable taxes are factored in the total points required for redemption.

Yes, you can redeem services from the ‘Recharges & Bookings’ store by paying with points and cash. However, you need a minimum of 300 points to use the Points Plus Pay feature. Currently, the service is available on website only. Below is a list of categories where in ‘Points Plus Pay’ can be used:

Category Points Only Points Plus Pay
Flight Tickets
Hotel Booking
Movie Tickets
Music Download
Mobile Recharge
DTH Recharge

No. Currently, you can only use Axis Bank Credit or Debit Cards to redeem products from ‘Mobile & DTH recharges,Travel, Hotel & Movie bookings or Music downloads.

Yes, you will earn points if you use an eligible Axis Bank Credit/ Debit card while using ‘Points Plus Pay’ feature to redeem at ‘Recharges & Bookings’ store.

Yes you can book domestic and international flights by using your Axis eDGE Reward points. Choose appropriate option as per your travel plan once you are on the website.

Yes you can book a round trip using your Axis eDGE Reward points. Action the redemption using the round trip option available on the website.

Only one flight ticket can be booked at a time on the ‘Flight Booking’ store. For any other flight booking a new redemption request will have to be placed.

Yes, you can redeem your points to book flight tickets for your friends or family members.

For cancellation, you will need to contact the participating airline directly or call the agent through phone. Axis eDGE Rewards platform does not support flight cancellations.

However, for refunds, you will need to inform Axis Bank customer service team at 1800-103-5577 or 1800-209-5577 within 48 hours from the time of cancellation.

The cancellation policy will be governed by the terms & conditions of the participating airline merchants. Every booking made is subject to cancellation charges levied by the airline, which may vary by flight and booking class. The charges may be verified with the airline and airline service provider by the member. For more details, please visit the Terms & Conditions.

Axis eDGE Rewards does not support change or modifications in flight bookings once redeemed. Please call the participating airline for any modifications required in the bookings made. You might need to pay the additional price difference directly to the airlines as per the airline policy.

Post cancellation request is processed by the participating airline partner, the applicable refunds will be credited in 15 working days.

In case you have opted for ‘Points Plus Pay’ facility while booking flight tickets, the cancellation fees will be deducted from the points and cash paid before processing the refund request.

There will be no refund for 'no-shows' or any partially unused flights.

While redeeming for flight tickets at the ‘Recharges & Bookings’ platform, if Axis eDGE Reward points get deducted and the redemption does not go through, the points will be credited into your account in 1 hour. If the services are being redeemed partially by points and cash, the amount paid by cash will be credited to your account in 7 working days.

Yes, you can make hotel reservations for national and international locations.

Only one hotel booking can be made at a time at the ‘Recharges & Bookings’ store. For any other hotel booking a new redemption request will have to be placed.

Hotel stay would include only the room charges. All amenities displayed by the hotel while redeeming will be a part of the package. If any amenities are chargeable, the same will be specifically displayed on the website and will be charged directly.

For cancellation, you will need to contact the participating hotel partners directly or call the agent through phone. eDGE Loyalty Rewards platform does not support hotel cancellations.

Every hotel has a different cancellation policy and the user shall be charged according to the Hotel/Room cancellation policy. Every booking made is subject to cancellation charges levied by the hotel. The participating hotel partner charges a separate service fee of Rs.300 for all offline cancellations.

If you don't show up at the hotel, the entire booking amount will be deducted as no-show charges and no refunds will be applicable. For more details, please visit the Terms & Conditions.

Changes and modifications are not supported for online bookings once they are made as these are special rates.

For refunds, you will need to inform Axis eDGE Rewards customer service team at 1800-103-5577 or 1800-209-5577 within 48 hours from the time of cancellation done with the airline.

Post cancellation request is processed by the participating hotel partner, the applicable refunds will be credited in 15 working days.

In case you have opted for ‘Points Plus Pay’ facility while booking flight tickets, the cancellation fees will be deducted from the points and cash paid before processing the refund request.

While redeeming for hotel bookings at the ‘Recharges & Bookings’ platform, if Axis eDGE Reward points get deducted and the redemption does not go through, the points will be credited into your account in 1 hour. If the products / services are being redeemed partially by points and cash, the amount paid by cash will be credited to your account in 7 working days.

Currently you will be able to recharge or pay mobile bills for only bank registered mobile numbers using your Axis eDGE Reward points.

Yes, you can pay your mobile bills for post paid numbers registered with Axis Bank.

Mobile recharge can be done only for a single bank registered mobile number at a time. In case you want to recharge multiple bank registered mobile numbers, you will have to action the redemption request for each mobile recharge separately.

Recharges and bill payments once done on ‘Recharges & Bookings’ store cannot be cancelled. All successful recharges and bill payments are final with no refund or exchanges permitted.

While redeeming for recharge or bill payment at the ‘Recharges and Bookings’ store, if Axis eDGE Reward points get deducted and the redemption does not go through, the points will be credited into your account in 1 hour. If the products/ services are being redeemed partially by points and cash, the amount paid by cash will be credited to your account in 7 working days.

Movie tickets can be booked for multiple seats in one transaction at the ‘Recharges & Bookings’ store.

The email confirmation of your movie booking has to be printed and shown at the ticket counter to get a physical ticket, or the Booking Reference No./ Kiosk ID can be utilized to get the movie ticket at the counter.

Movie tickets once booked on ‘Recharges & Bookings’ store cannot be cancelled. Axis Bank and participating merchants do not permit exchanges or refunds after a ticket has been booked for lost, stolen, damaged or destroyed tickets.

Please review your booking details carefully before booking the tickets. Axis Bank and participating merchants will not be liable, in case you have filled in or selected wrong venue, movie, date, seats etc.

While redeeming for movie tickets at the ‘Recharges and Bookings’ store, if Axis eDGE Reward points get deducted and the redemption does not go through, the points will be credited into your account in 1 hour. If the services are being redeemed partially by points and cash, the amount paid by cash will be credited to your account in 7 working days.

If you do not receive a confirmation email after submitting payment information, or if you experience an error message or service interruption after submitting payment information, please confirm the same from your booking history or by contacting Axis Bank Customer Service at 1800-103-5577 or 1800-209-5577.

No. Any claims with regards to refunds will not be entertained if there has been a no-show at the theatre.

Only one song can be redeemed and downloaded at a time. To redeem another song a new redemption request will have to be placed. Redemption cannot be done for an entire album in a single transaction.

No. Music cannot be redeemed with ‘Points Plus Pay’ facility on ‘Music Download’ platform.

Music once redeemed on ‘Music Download’ platform cannot be cancelled.

While redeeming for music at the ‘Music Download’ platform, if Axis eDGE Reward points get deducted and the redemption does not go through, the points will be credited into your account in 1 hour.

If you do not receive a confirmation email after redeeming or if you experience an error message or service interruption after redeeming, please contact Axis Bank - Customer Service at 1800-103-5577 or 1800-209-5577.

Music cannot be downloaded on iPhone, iPads, or any other Apple devices through ‘Recharges & Bookings’ store. Please do not redeem your points to download music on Apple devices.

Once redeemed the download link will be available for only 15 minutes.

Instant e-Vouchers will be delivered to your bank registered email id, instantly. In case of unforeseen situations it will be delivered maximum within 24hours. If the Instant e-Vouchers are not delivered in your mail box within 24 hours, please call our Customer Service Number on 1800-103-5577 or 1800-209-5577.

Yes. Points earned on a particular day will expire after three years. E.g: Points earned on 10th January 2013 will expire on 10th January 2016. Alternatively points will also expire in case of no transaction on the Axis eDGE Rewards Account in a period of 365 days.

‘Points Plus Pay’ is a unique feature that enables you to redeem any reward you like, even if you don’t have the points for it! With this amazing functionality, all you need is a minimum of 300 points for any reward in the entire store! You can use the ‘Points Plus Pay’ feature to calculate how many points you are short of, and then calculate and pay its equivalent in money. What’s more, you can use any credit card to pay.

The ‘Points Plus Pay’ feature is extremely simple to use. Here is how it works.

  • a) The Points Plus Pay feature is available right below each reward. The box on the left indicates the points, and the box on the right indicates the money required, in order to redeem this particular reward. Eg: In this case, you will need 500 points in order to redeemthis reward.

  • b) In case you do not have 500 points, you can use slide the button back and forth to view various other combinations of Points and Cash that you may use to redeem it. Eg: If you have 450 points, you can slide the button to the right, until the box on the left shows 450 points. The box on the right will automatically calculate and tell you the amount in rupees that is left for you to pay.

Remember, you need to redeem a minimum of 300 points each time.

The basic structure of a family relationship is that all members of a family can link their individual customer IDs to one central Family ID. It is possible for both the customer IDs, and the Family ID to be part of the Axis eDGE Rewards program. In fact, to maximize your earnings from eDGE, we highly recommend that individual members Customer IDs are linked to a Family ID! The advantage of linking Customer ID’s is that the points to all individual family members are awarded on the basis of Average monthly Balance of all the accounts in the family relationship! So even if you personally have not been able to maintain an average balance of Rs.25,000, as long as your Family balance is above Rs.5,00,000, you will still receive points for your transactions.

Points are awarded to the person within the family who carries out the transaction. It will reflect against that person’s individual customer ID. However, if a new member is added to the family, the points for that will go to the Primary family member in the family relationship. The points for all members of a family will be calculated on the basis of the balance in all the accounts of that family ID.

Points are awarded to the person within the family who carries out the transaction. It will reflect against that person’s individual customer ID. However, if a new member is added to the family, the points for that will go to the Primary family member in the family relationship. The points for all members of a family will be calculated on the basis of the balance in all the accounts of that family ID.

Transfer my points’ is a great feature if you wish to help a loved one get the rewards of their choice! It makes for a great gift as well. All you need to transfer points is to login through Internet Banking, and provide the receivers Axis Bank Customer ID. Remember, you will need to transfer a minimum of 300 points and can transfer upto 25,000 at a time.

Transferring points to someone else is done through Internet Banking and is a simple process. You can visit the ‘Transfer my points’ section of our site, login with Internet Banking, enter the details – the receiver's Customer ID and the no. of points – and click to transfer. You need to transfer a minimum of 300 points and you can transfer up to 25,000 points. It’s easy, fun, and makes for a great gift!.

Here is a step-by-step guide to transferring points.

  • a. Place your mouse over ‘My Edge Points’ and you will see a drop down

  • b. Click on ‘Transfer My Points’

  • c. You will be asked to Login through your Internet Banking

  • d. Enter the details on the page.
    • a. Enter the Axis Bank Customer ID of the person you wish to transfer points to.
    • b. Re-enter the Customer ID to confirm
    • c. Enter the no. of points you wish to transfer.
    • d. Remember, you need to transfer a minimum of 300 points, and cannot transfer more than 25,000 points.
    • e. Click on the check-box to agree to Terms and Conditions
    • f. Click on ‘Confirm Transfer’
    • g. Your points will get transferred immediately!

Yes, you can transfer points to all Axis Bank customers except for customer holding only government, trust or no frills basic saving account.

No, there are no additional charges for transferring points on Axis eDGE Rewards.

Axis eDGE Rewards is not liable or responsible for any cancellation of transaction in case of points are transferred wrongly to an incorrect Customer ID. Axis eDGE Reward points successfully transferred cannot be credited to your Axis eDGE Rewards account.

The Axis eDGE Rewards program is designed in such a manner that the eligibility criteria is very simple to understand. To be eligible to earn points you need to have one or more of the below products, and be a customer of good standing with Axis Bank. Remember, if you have more than one of the products listed below, you’ll be earning points on all of them.

To view our vast array of earning options, click here, or read our Terms and Conditions to know more.

Eligible Savings Accounts

  • a. A Savings Account with a minimum average balance of Rs.25,000 per month
  • b. An NRI Savings Account with a minimum average balance of Rs.25,000 per month
  • c. Burgundy Account
  • d. Inaam Account

Eligible Current Accounts

  • a. Normal Current Account (CANOR)
  • b. Local Current Account (CALCA)
  • c. Business Advantage Current Account (CAADV)
  • d. Business Global Current Account (CAGBL)
  • e. Business Privilege Current Account (CABPL)
  • f. Business Classic Current Account (CABCA)
  • g. Business Select Current Account (CASEL)
  • h. Channel One Current Account (CACH1)
  • i. Club 50 Current Account (CAC50)
  • j. Current Account Pharmaceutical (CAPHM)
  • k. Current Account Pharmacist Druggist Chemist (CAPDC)

Eligible Credit Cards

  • a. Axis Bank My Business Credit Card
  • b. VISA Silver Corporate Card Individual Liability
  • c. VISA Silver Corporate - J&S
  • d. VISA Gold Corporate Card Individual Liability
  • e. VISA Gold Corporate Card - J&S
  • f. AXIS Bank Easy Gold Card Salaried
  • g. AXIS Bank Signature Card with Lifestyle Benefits
  • h. AXIS Bank Signature Card with Flexible Spending Limit
  • i. AXIS Bank Wealth Signature Credit Card with Travel Benefits
  • j. AXIS Bank Gold Business Credit Card
  • k.AXIS Bank Easy Gold Credit Card - Self Employed
  • l. AXIS Bank Infinite Reserve Credit Card
  • m. AXIS Bank VISA Platinum Credit Card
  • n. Insta Easy Credit Card
  • o. Axis Bank VISA Secured Platinum Card
  • p. Axis Bank My Zone Credit Card
  • q. VISA Gold Card
  • r. VISA Gold Std Card
  • s.VISA Gold Plus Card
  • t. Secured Gold Card
  • u. VISA Silver Card
  • v. VISA Silver Plus Card
  • w. VISA Classic Silver Card
  • x. Secured Silver Card
  • y. AXIS Bank VISA Platinum Corporate Card - CCIL
  • z. AXIS Bank Titanium Credit Card
  • aa. AXIS Bank My Choice Credit Card
  • ab. AXIS Bank My Choice Image Credit Card
  • ac. AXIS Bank My Wings Credit Card
  • ad. Signature Defence Card
  • ae. Pride Platinum Defence Card
  • af. Privilege Credit Card
  • ag. Axis Bank Neo Card
  • ah. Axis Bank MasterCard CCIL Credit Card
  • ai. Axis Bank Shopping Reward Credit Card
  • aj. Select Credit Card
  • ak. Buzz Credit Card
  • al. Pride Platinum Credit Card
  • am. Pride Signature Credit Card

Eligible Debit Cards

  • a. Priority Platinum Debit Card (MasterCard/Visa)
  • b. Instant Welcome Kit Card For Priority A/Cs
  • c. Platinum Chip Card
  • d. Gold Debit Card
  • e. Business Titanium Rewards Card
  • f. Ladies First Card
  • g. MasterCard Gold Plus Debit Card
  • h. Wealth Card
  • i. Privee Card
  • j. Titanium Rewards Card
  • k. Domestic Debit Card (NRI)
  • l. NRI International Debit
  • m. Titanium Prime Debit Card
  • n. Titanium Prime Plus Debit Card
  • o. Titanium Domestic Card
  • p. Smart Privilege Card
  • q. VISA Classic International Card (Inaam Account)
  • r. VISA Classic Domestic Card (Inaam Account)
  • s. Burgundy World Debit Card
  • t. Online Rewards Debit Card
  • u. Secure + Debit Card (Visa/MasterCard)
  • v. Business Platinum Card
  • w. Display Debit Card
  • x. Mariner’s Debit Card
  • y. Axis Active Debit Card
  • z. Priority Platinum Chip Card
  • aa. RuPay Priority Banking Card
  • ab. Rewards+ Visa Debit Card

Eligible Loans (only if you also hold an account, debit card or a credit card)

  • a. Home Loan
  • b. Home Loan Top Up
  • c. Personal Loan
  • d. Loan Against Property
  • e. Gold Loan
  • f. Auto Loan

Axis eDGE Rewards is the only Banking rewards program in the country that offers you over 70 ways in which to earn rewards. With Axis Bank and Axis eDGE Rewards, you can start earning with the smallest of transactions, requests and actions.

With eDGE you can

  • Earn on products, such as cards, accounts and loans
  • Earn on transactions, such a credits, spends and download
  • Earn on relationships, such as if a family member carries out a transaction
  • Earn on upgrades and additions, such as introducing a new family member or upgrading your card
  • Earn on Partner Brands, such as bonus points for using you Axis Bank Card with some brands
  • Earn on special occasions, such as your birthday!

Click here to see how.

For Savings Accounts, Burgundy Accounts, NRI Accounts and Inaam Accounts, the points are calculated on the basis of the average monthly balance (AMB) maintained in all the accounts under your Customer ID.

If AMB is between Rs. 25,000 to Rs. 1,00,000 you will earn ‘x’ reward points

If AMB is between Rs. 1,00,000 to Rs. 5,00,000 you will earn ‘2x’ reward points

If AMB is greater than Rs. 5,00,000 you will earn ‘3x’ reward points

Members eligible for the Family Banking will earn points on the basis of the family banking relationship maintained with the bank.

For Example:If the total family relationship value is greater than Rs. 5,00,000, and the AMB balance maintained by the same individual is between Rs. 25,000 to Rs. 1,00,000 then the family members will earn 3x points due to his family relationship value.

Click here to know more about Average Monthly Balance calculation.

There are many ways in which you can earn bonus points with Axis eDGE Rewards. Here’s how you can earn bonus points and speed up your earnings

  • During your birthday month, we give you 2x points on all purchases on your credit card
  • Our Partner Brands give you bonus points from time to time, Eg: 10x points on purchases at flipkart using an Axis Bank card, for a limited period.
  • Special Axis Bank products like Rewards Cards and Online Rewards cards also offer bonus points on specific transactions.

Click here to view current offers and the current point structure.

Axis Bank and Axis eDGE Rewards provides you multiple ways to view and access your points.

  • Internet Banking – You can view and use certain functionalities of the Axis eDGE Rewards site such as view, transactions history, make a points transfer etc through your Internet banking.
  • Mobile Banking – Axis Bank brings you Axis eDGE Rewards on the mobile. View your points history on the go, and even access specific functions like transfer points or download a points statement.
  • The Axis eDGE Rewards site - www.edgerewards.axisbank.com, our site is designed to help you utilize the Axis eDGE Rewards program to the fullest. Register on this site to view not only how many points you and your family have, but to see our suggestions on how you can earn faster (with our ‘Earn Faster With’ section), and to view 'Specially for You' from our store! On this site, you can also transfer points to your family. Most of all, it is necessary to register on this site to redeem, so this is the easiest way in which to access your points and rewards.

The fastest way to earn points on Axis eDGE Rewards is to view the ‘Earn Faster With’ options provided on the eDGE Loyalty Rewards site. These options given to you are based specifically on how many points you have earned previously, your earning rate and a number of other factors.

We do our best to have eDGE Loyalty points credited to all our customers in an accurate and timely manner.We credit points to all our eDGE Loyalty Rewards customers on the 27th of each month. These points are reflected in the account statements of the relevant months.

You can log in to internet banking, mobile app, https://edgerewards.axisbank.com to view your current points balance, as well as the history of transactions where points were earned / redeemed by you. In case you still feel an error may have occurred, please feel free to write to us at edgerewards@axisbank.com, or call us 1800 103 5577, and we will do our best to resolve your problem.

You can earn points on any or all of the below types of relationships, products and even transactions!

  • a. A Savings Account with a minimum average balance of Rs.25,000 per month, or a Burgundy Account, or an Inaam Account
  • b. A Credit or Debit Card
  • c. A Home/Auto/Personal Loan, or a Loan against property, or a Loan against gold
  • d. Current Account
  • e. A Family Relationship
  • f. Forex Transactions

To view our vast array of earning options, click here.

At Axis eDGE Rewards, we understand that the number of banking transactions you may carry out in a month could be limited. This is why we’ve built additional options for you to earn, which aren’t to do with banking. In addition to your banking transactions, we also provide the below options for you to earn.

  • Partner Deals – Some of our partner brands give you additional earning options with bonus points if you purchase something from them using an Axis Bank card. For the complete list of Partner Brand stores and their offers, click here.
  • Transfers – you can also get points transferred from someone else on the Axis Bank Axis eDGE Rewards program. All they need to know is your Customer ID. However, we suggest that you reveal details such as your customer ID to third persons with discretion.

The basic structure of a family relationship is that all members of a family can link their individual customer IDs to one central Family ID. It is possible for both the customer IDs, and the Family ID to be part of the Axis eDGE Rewards program. In fact, to maximize your earnings from eDGE, we highly recommend that individual member's Customer IDs are linked to a Family ID. The advantage of linking Customer IDs, is that the points to all individual family members are awarded on the basis of Average Monthly Balance of all the accounts in the family relationship. So even if you personally have not been able to maintain an average monthly balance of Rs.25,000, as long as your Family Monthly Balance is above Rs.5,00,000, you will still receive points for your transactions.

Points are awarded to the person within the family who carries out the transaction. It will reflect against that person’s individual customer ID. However, if a new member is added to the family, the points for that will go to the Primary family member in the family relationship. The points for all members of a family will be calculated on the basis of the balance in all the accounts of that family ID.

No, as a Burgundy customer, you have an exclusive relationship with Axis Bank, and you will earn points for all your transactions irrespective of the balances you maintain in your savings account. Click here for a full list of transactions on which you can earn points.

The AMB or Average Monthly Balance on which the points will be awarded to you will be on the basis of the month prior to the month on which you are carrying out the transaction. For example, in the month of May 2015, if you carry out any transactions that will earn you points, these points will be awarded on the basis of your balance in the month of April 2015.

If you have an Auto loan, you can simply submit your Invoice, RC Book & Hypothecated Insurance Policy within 60 days of the disbursement of your loan to us. You can also send us scanned copies at edgerewards@axisbank.com and we will revert with a confirmation.

If you have a Home Loan with Axis Bank, you will be credited points on every Home Loan anniversary. These points will get credited in the anniversary month.

Eg: If you have a Home Loan that is 5.5 years old, the points will be credited to your account after completion of 6 years and every year there after on each anniversary.

You can earn Axis eDGE Reward points on Outward Remittance through internet banking or branch, on loading and re-loading of Travel Currency Card and on your Travel Currency Card spends. To know more details kindly visit ‘How Can I Earn’ page on Axis eDGE Rewards website.

Only those Corporate Card members where the payment is done by the individual and not the company are eligible to earn Axis eDGE Reward points on their Axis Bank Credit card. Corporate cards where the liability of payment is with the corporate will not earn any Axis eDGE Reward points.

As an NRI Customer, as long as you hold one of the below accounts, or carry out one of the below transactions, you will automatically earn points. In addition, we would urge you to take a look at our extensive Recharges & Bookings options here, since that will be the easiest way for you to redeem your points.

You can earn on

  • a. A Savings Account with a minimum average monthly balance of Rs.25,000 per month, or a Burgundy Account, or an Inaam Account
  • b. A Credit or Debit Card
  • c. A Home/Auto/Personal Loan, or a Loan against property, or a Loan against gold
  • d. Current account
  • e. A Family Relationship
  • f. Forex Transactions
  • g. Trade reported per day

To view our vast array of earning options, click here.

If you have a NRI – PIS account with Axis Bank, you can earn maximum 20 points for the trade date. Points earned through eligible earn actions will be credited to the Axis eDGE Rewards account by the 20th of the following month.

Axis eDGE Rewards Points for NRI PIS Transactions are applicable only on scheme codes NREPI and NROPI.

Points are calculated by rounding down the transaction value to the nearest integer and as per the criteria set for each Axis Bank product. For example, if the transaction value is Rs. 259 it will be rounded off down to the nearest integer Rs. 200 for purpose of calculating points.

Purchases on add-on Credit Cards will earn Axis eDGE Reward points. These points will be credited to the primary eDGE Loyalty Rewards Relationship holder's account. Only the primary account holder can redeem these points.

The simplest way to do this is to visit our ‘How Can I Earn’ section in case you have any queries. This section tells you what products / services / actions you can take to earn points, and how many points you will earn as well.

No. You will earn Axis eDGE Reward points on loading of Travel Currency Card only if it is paid through Axis Bank Savings Account.

  • a. If the spends on Travel Currency Card are done in any other currency other than USD, it will be first converted to USD as per the prevailing exchange rate on 1st of that month ( Month in which the transaction has been done ) and then Axis eDGE Reward points will be calculated.
  • b. Points will be credited on a cumulative basis for all transactions done in the month.

    *Eg: Customer has spent a cumulative of EURO 300 in January, 2014. The exchange rate prevailing on 1st January, 2014 is 1 EURO = USD 1.38. The equivalent USD amount now becomes USD 412.73. Basis the earn rule as mentioned above the customer account will be credited with 164 Axis eDGE Reward points for USD 412.73.

You are eligible to earn 5 times the reward points every time you shop or dine with your Axis Bank Titanium Rewards Debit Card or Rewards+ Debit Card. Card holders need to use their valid Axis Bank Titanium Rewards Debit Card or Rewards+ Debit Card as the mode of payment to enjoy 5x Axis eDGE Reward points for every Rs. 200 spent on dining or shopping at an apparel store.

No, there is 5% cash back for movie transactions, using your Titanium Rewards Debit Card. You will not be entitled to earn Axis eDGE Reward points while availing the cash back on your movie spends.

Yes, you will continue to earn 1 reward point on domestic and international spends, for every Rs. 200 spent.

Yes, you will earn 2X points for every Rs. 200 spent on utility bills paid online with your Online Rewards Debit Card.

No. You will earn points on the Current Account transactions as specified in the earn rules on the website; however points will not be provided for Current Account Debit Card transactions. For example – If a customer has Business Platinum Debit Card and Club 50 Current Account, then the customer is eligible to earn points, however the customer will earn points only on the Club 50 Current Account and not on the Business Platinum Debit card.

You can earn 500 Axis eDGE Reward points in a week (subject to timely change) based on 70, 000 steps you clock in the GOQii Pedometer.

You would also earn Axis eDGE Reward points for the contactless payment done using the POS Terminal.

    To Activate your Axis Active Band, follow the below steps:

  • a. Step 1: Find the Barcode in the Axis Active Box.
  • b. Step 2: Tap on the camera icon in the Axis Active section of Axis Mobile App.
  • c. Step 3: Select ‘Take Photo or Video’, & place the barcode below the camera, focus & then click. Retake the image if it is blurred.
  • d. Step 4: Tap on ‘Use image’ and the barcode would be decoded.
  • e. Step 5: Check if the no. populated matches with no. printed in the barcode or manually enter the barcode number.
  • f. Step 6: Tap ‘Proceed’ to continue.

Wear your Axis Active Band for your daily activities. Sync the band once daily or atleast once in 3 days with Goqii App. You would automatically avail loyalty points if you fulfil the weekly target of 70, 000 steps, starting from Monday and ending on Sunday.

Axis eDGE Rewards program is Axis Bank’s bank- wide loyalty program for all Axis Bank customers. Being a part of this program means that you earn Axis eDGE Reward points on your everyday banking activities, which you can then spend on over 500 exciting rewards spread across various categories.

The Axis eDGE Rewards program came into effect 5th March, 2013 onwards with rewards for credit card, debit card and savings account customers.

The program has been extended to the Axis Bank NRI customers with effect from 1st December 2013, to Forex customers & Travel.

Currency card holders with effect from 1st Jan, 2014, to Axis Bank Loans customers with effect from 5th June 2014, select Current Account customers with effect from 5th November, 2014.

Effective 10th November 2014, Axis eDGE Rewards Program is now available to all Axis bank customers. For new eligibility and earn criteria please click here.

You don’t need to register for Axis eDGE Rewards program separately. As long as you fulfill the eligibility criteria listed above, you will be able to participate in the program

To view our vast array of earning options, click here.

No, there are no charges on Axis eDGE Rewards. Axis eDGE Rewards is a rewards program that is designed to reward your relationship and growth with Axis Bank. Make the maximum use of it to enjoy some incredible rewards from our collection.

To change your Bank Registered email ID, please visit your nearest Axis Bank branch or ATM.

In case the status of your Axis Bank relationship changes – upgrades / downgrades / account closure & opening – this will impact your eDGE Loyalty Relationship program as well. The points will be calculated with respect to the changed status from the date of change.

You can redeem points from our carefully put together Rewards Store, Recharges & Bookings section & even at a Partner Brand's outlets.

At Axis eDGE Rewards, we try to ensure that you can redeem your points for the rewards you desire. With this in mind, we’ve created ‘Points Plus Pay’, a feature that allows you to pay the equivalent of points in money. Just input the no. of points you wish to redeem (you need a minimum of 300) and 'Points PlusPay’ calculates how much you need to pay as the balance. So now you can get the reward of your choice, even without the points!This is currently available on website only.

You can start redeeming your points as soon as you reach a minimum threshold of 300 points.

There are 4 ways to redeem:

  • a. Axis Bank Internet Banking: Log on to Internet Banking with your Customer ID & Password. Click on Axis eDGE Rewards on the Account Summary page. Accept the Terms & Conditions and then click ‘Redeem Now’ to view the Rewards Store. Choose the reward of your choice from various categories, add to basket & confirm the redemption. After accepting the Terms and Conditions for the first time on Internet banking, you can easily redeem your points the next time you log in to Axis eDGE Rewards through Axis bank website using this feature.
  • c. Axis Bank mobile app: Download the Axis Bank mobile app. Click on ‘Rewards’ tab from the Menu to view your points balance. Go to ‘Redeem Now’ section and click on 'Rewards Store'. Choose the rewards of your choice from different categories, add to basket and confirm the redemption.
  • b. Axis eDGE Rewards Website: To redeem your points through Axis eDGE Rewards website, you will have to sign up for the program by visiting the registration page. Depending on the product you hold and your relationship with the bank you will need to choose the appropriate product from the dropdown and then fill in the relevant details to register. Once you have registered successfully you will receive an email confirming your user ID and password. You can visit ‘Redeem Now’ section post login with your user ID/ customer ID & password. Choose the reward of your choice from various categories. Add to basket & confirm the redemption.

    Certain customers holding select products will be auto registered into the program. All customers who are auto registered will receive an email confirming their login credentials, which they can use to access their loyalty account on the website or redeem their points.

  • d. Contact Center: You can redeem your points for products displayed at the ‘Reward Store’ through the contact center by calling 1800-103-5577 or 1800-209-5577. Services offered on the ‘Recharges & Bookings’ store cannot be redeemed through the contact center.

Points earned on a particular day will expire after three years. For eg: Points earned on 10th January 2013 will expire on 10th January 2016.

Points will also expire in case there is no account activity over a period of 365 days. Eg: If you have not done any earn transactions, redemptions or have not logged in to your account for a period of 365 days from your last transaction, your points will expire on the 366th day.

You can use your points at a Partner brand's store in the simplest way possible - in lieu of money!Just use an Axis Bank Debit or Credit Card to pay.

To redeem your points at stores, you will need to visit the websites of our partners, and check out the details of our points being accepted at their stores. You also need to make a minimum purchase of Rs.100 to qualify for points usage. Any Terms & Conditions mentioned on our partner brand's websites are in addition to the Terms & Conditions of the eDGE Loyalty Rewards Program.

For online redemption, please follow the below mentioned process:

  • a. To redeem your Axis eDGE Reward points, select the product on your favourite online portal for redemption.
  • b. In the payment option, select ‘PayU Money’ in the ‘Wallet’ tab.
  • c. Sign in or Sign up on PayU Money and choose ‘Rewards Program’ to purchase the product by redeeming your Axis eDGE Reward points.
  • d. Select Axis Bank from the drop down .
  • e. Enter a valid Axis Bank Debit or Credit Card number and the bank registered mobile number mapped to the corresponding card information provided.
  • f. Once you click on ‘Redeem Points’, details of Axis eDGE Reward points available in your eDGE Loyalty Rewards account will be displayed and an OTP will be sent to the bank registered mobile number entered, if sufficient points balance is available.
  • g. Enter the OTP in text box and then click on ‘Confirm Payment’ to complete the transaction.
  • h. An email and SMS confirmation will be sent to your bank registered mobile number and email address on successful completion of the transaction.

Yes, if you have enough points, you can choose to redeem them for multiple rewards at the same time. All you need is a minimum of 300 points per reward to check-out your cart.

e-Vouchers are mailed only to the registered email address as provided in your bank/ card account with the bank. Please visit the bank branch to update your registered email address.

All instant e-Vouchers will be sent to your registered email ID. The email will contain 16 digit code and in a few cases 6 digit pin which you will need to present at the payment counter at the retail stores.

To use instant e-Vouchers for online shopping, key in the 16 digit code along with the pin wherever applicable at the payment step.

For detailed terms and conditions and steps to redeem, refer the individual emails received with instant e-Voucher codes.

Yes, you can now redeem your Axis eDGE Reward points at select merchant outlets. Instead of settling your bill with cash, you can make purchases utilizing your Axis eDGE Reward points balance. List of participating Merchant outlets are updated on the Axis eDGE Rewards website.

Yes, you can now redeem your Axis eDGE Reward points for products offered on select online stores. List of online stores participating in this offer are updated on the Axis eDGE Rewards website in the ‘Terms & Conditions’ section.

Axis eDGE Reward points can be redeemed at select online stores listed on the Axis eDGE Rewards website. These online partners may cater to fashion, travel, shopping, entertainment and lots more. For the complete list of online stores participating in this offer refer to Axis eDGE Rewards - Terms & conditions section available on the website.

To ensure we provide variety of redemption options across categories such as fashion,travel,shopping, entertainment etc.to our customers, the list of participating online stores are refreshed from time to time.The most updated list of participating online partners is available on edgerewards.axisbank.com.

In case you are facing a problem with redeeming points with Partner brands, you can call our Customer Service Number at 1800- 103-5577 or 1800-209-5577 or write to us at edgerewards@axisbank.com to get further help.

No, points once expired cannot be re-credited.

Axis Bank Credit Card customers with minimum 300 Axis eDGE Reward points balance can redeem their points at select Merchant outlets. For the complete list of Axis Bank Credit Cards on Axis eDGE Rewards Program, please visit Terms & Conditions section at edgerewards.axisbank.com

All Axis Bank customers with an eligible Axis Bank Credit or Debit card and 300 Axis eDGE Reward points can redeem their points at select online stores.

No, Axis Bank Debit Card customers cannot redeem their Axis eDGE Reward points at Merchant outlets.

All products available in the Merchant outlet can be redeemed for Axis eDGE Reward points, however the minimum bill value should be greater than or equal to Rs.100.

The minimum bill amount should be greater than or equal to Rs.60 to redeem Axis eDGE Reward points.

You can get the details of the Axis eDGE Reward points required to buy a product from front desk executive of the participating merchant outlet.

Points required for redemption is influenced by multiple factors, hence the point requirement for redemption may be different for different online stores.

Total number of points redeemed is not available on the customer copy, however Axis Bank sends an SMS and an email to their customers on any redemption done at the merchant outlet using their Axis eDGE Reward points. You can check the total points utilized for the said redemption in the SMS trigger and the email sent to your bank registered email ID and mobile number.

Redemption at Merchant outlet can be done on swipe as well as chip enabled cards. On the chip enabled cards the redemption is done without asking for the pin number. The cashier will use the chip and pin enabled card as regular swipe cards.

Sometimes due to various blocks appearing on your Bank account, the transaction is not processed, therefore we request you to call our phone banking team on 1800-209-5577 or 1800-103-5577 to understand the reason for the same.

In case the Axis eDGE Reward points balance available in your Axis eDGE Rewards account is insufficient for the value of product selected at your end,please select another payment option, i.e. you can make a payment through Axis Bank Credit Card / Debit Card / Net Banking option also.

While redeeming your Axis eDGE Reward points at the online store, you need to enter your Axis Bank Credit or Debit card number and the bank registered mobile number mapped to the corresponding card information provided. You will receive the above message, in case either of the information is incorrect. You can call our phone banking team on 1800-209-5577 or 1800-103-5577 for assistance or try another Axis Bank – Debit or Credit card with valid mobile number.

This situation may occur sometimes due to a technical issue while transacting at the merchant outlet. A credit note or gift voucher of equivalent value will be issued by the respective merchant outlet.

Once you select to pay with your Axis eDGE Reward points and enter the Axis Bank Credit / Debit Card number and mobile number registered with the bank, click on ‘Redeem Points’. An OTP will be sent on your bank registered mobile number. However, for a new OTP to be resent to the registered mobile number you can click on ‘Resend OTP’ option and enter the OTP received on your mobile number for successful completion of redemption process.

This situation may sometimes occur due to a technical issue, your Axis eDGE Reward points will be credited back into your account within an hour. In case you do not get the credit of points within an hour, please call our phone banking team on 1800-209-5577 or 1800-103-5577

Cancellation of order once placed at merchant outlet would depend on the Terms & Conditions of the Merchant outlet for which Axis eDGE Reward points have been utilised. Axis Bank will not be in a position to cancel the order or entertain any cancellation request for orders placed at the merchant outlet using Axis eDGE Reward points.

Cancellation of order once placed at select online stores would depend on the Terms & Conditions of the said online partner for which the Axis eDGE Rewards points have been utilised. Axis Bank will not be in a position to cancel the order or entertain any cancellation request for orders placed at the online store with Axis eDGE Reward points.

Products redeemed at select online stores using Axis eDGE Reward points can be cancelled only at the online merchant website or mobile app. unfortunately our phone banking team will not be able to facilitate cancelation request on your behalf.

If you wish to cancel the purchases made at the Merchant outlet, the corresponding refund will be governed by the terms and conditions of the participating Merchant outlet. For all cancelled transactions, Axis eDGE Reward points will not be credited back, a credit note or gift voucher of equivalent value will be issued by the respective merchant outlet.

If you wish to cancel the purchases made at any of the participating online store, the corresponding refund & the time to process the refund will be governed by the terms and conditions of the participating online merchants. For all cancelled transactions, Axis eDGE Reward points will be credited back on the basis of merchant’s terms and conditions.

Yes, redemption at merchant outlets can be done partially using points and cash. If you have insufficient Axis eDGE Reward points to purchase the product at a merchant outlet, you can use your available points and make the balance payment using Axis Bank Credit Card / Debit Card /cash.

No, currently redemption at select online stores is allowed only using Axis eDGE Reward points.

The points would be credited for redemption within 5 working days of completion of current week, that’s is starting from Monday and ending on Sunday.

In case you are facing a technical difficulty while logging into the site you can call our Customer Service Number at 1800 -103-5577 or 1800-209-5577 or write to us at edgerewards@axisbank.com to get further help.

You can also login to the Axis eDGE Rewards Program in ways other than the website.

  • a. Internet Banking – Login using your Internet Banking registration details
  • b. Mobile Banking – Use the Axis Mobile Banking app to access the Axis eDGE Rewards Program.

To find a reward you love, you can browse both - our Rewards Store, as well as our Recharges & Bookings section of the site. In both, you can visit a section that interests you, and click on ‘See More’. This opens up more rewards for you to view within the same category. As you browse, add items to ‘My Wishlist’, so you can view them all together before making your choice.

My Wishlist’ is a feature that compiles all the rewards that you have shortlisted. Adding a reward to ‘My Wishlist’ as you browse is a smart thing to do, because you can view all the shortlisted rewards in one go later, helping you choose the right reward for you. ‘My Wishlist’ remains intact even if you sign-out, so you can always come back and choose from ‘My Wishlist’ later, instead of having to browse and select all over again.

There are two ways to add a reward to ‘My Wishlist

  • a) Bring your mouse on top of the reward and click on the ‘ Add to Wishlist’ option. The star will turn golden once you click it.
  • b) Click on a product to view its details. Then click on The ‘Add to Wishlist’ option.

Visit My Points >My Transaction History to view your past transactions on Axis eDGE Rewards. You can view both points you’ve earned, as well as rewards you’ve redeemed in the past year.

The new Axis eDGE Rewards program site comes to you with a host of features that make the site easier to use, fun to login to, and is also personalized for you! It has

  • a. A new Recharges & Bookings section
  • b. Access through Mobile application
  • c. Hand-picked Rewards
  • d. Gifting options like gift wrapping and personal messages
  • e. Status of your reward dispatch and delivery
  • f. A complete history of your points earnings
  • g. Option to download your transactions for the last one year
  • h. A ‘transfer points’ option
  • i. An easy to browse Rewards Storewith ‘My Wishlist’, sorting optionsetc
  • j. An option to re-send yourself your Mobile & DTH recharges, Travel, Hotel & Movie bookings or Music downloads in case you’ve lost it

The new mobile app is great way to use the Axis eDGE Rewards Program. Through this app, you can use all the functionalities on the site, as you would on a laptop or computer.

While redeeming your points on the Axis eDGE Rewards website, the ‘My Cart’ section is where all your rewards you want redeemed will end up. In order to complete the process, you need to check-out your cart. You can even save items to your cart, and come back for them later. In ‘My Cart’ you will also be provided with an option to get your reward gift wrapped. The gift wrap will be done at an additional cost of 30 points. You can also personalize your gift by adding a simple message to it.

You can simply receive a new password by clicking on the Forgot Password link and entering you customer ID. A new password will be sent to your registered email address.

No, the person receiving the points has to be an Axis Bank customer with a valid Axis Bank Customer ID.

OR

CHANGE eDGE PASSWORD

FORGOT PASSWORD

Loging Using SSO

DOWNLOAD TRANSACTION HISTORY

Resend Voucher